Shipping Policy
SHIPPING POLICY
Southern Office Furniture | Effective Date: May 2026
1. Overview
Thank you for shopping with us. This Shipping Policy outlines the shipping methods, timeframes, costs, and procedures that apply to all orders placed through our online store. By placing an order, you agree to the terms described in this policy.
We are committed to delivering your home and furniture purchases safely and on time. Due to the size and nature of our products, please read this policy carefully before completing your purchase.
2. Shipping Destinations
We currently ship to addresses within the UK mainland only.
For the Channel Islands, Isle of Man, Northern Ireland and Scottish Islands please contact sales office.
We do not ship to:
• International addresses
• PO Box addresses
• BFPO (British Forces Post Office) addresses
If you are unsure whether we can deliver to your address, please contact our customer support team before placing your order.
3. Shipping Methods & Timeframes
We offer Standard Delivery on all orders. Processing and delivery times vary dependent on supplier / manufacturer:
Product Processing Time Delivery Time Total Estimated Time
Quick delivery product 1–2 business days 3–5 business days 4–7 business days
Standard delivery 1–2 business days 4 -6 weeks 7 weeks
Business days are Monday to Friday, excluding UK public holidays. Orders placed after 2:00 PM GMT will begin processing the following business day. Please note that deliveries to some remote postcodes may be subject to longer lead times. Please contact the sales office if you are unsure.
4. Shipping Costs
Shipping costs are included in product pricing.
5. Large Furniture Delivery
Due to the size and weight of large furniture items, our delivery service for these products includes additional considerations:
• Deliveries are made by a two-person specialist courier team.
• You will be contacted to schedule a delivery window
• Our team will deliver to your ground floor entrance or front door only, unless a Room of Choice delivery has been agreed
• Room of Choice delivery (available for an additional fee) includes placement in your chosen room and removal of all packaging.
• Please ensure access routes (corridors, doorways, staircases) are clear and wide enough for your items before delivery.
If our team is unable to complete delivery due to access issues, a failed delivery charge may apply for rescheduling.
6. Delivery Issues
6.1 Late Deliveries
While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to high demand, adverse weather, or courier disruptions. If your order has not arrived within 5 business days of the estimated delivery date, please contact our support team.
6.2 Damaged Items
We take great care in packaging all items. However, if your order arrives damaged, please:
• Note any damage with the delivery driver at the time of delivery.
• Take photographs of the damaged item and packaging within 24 hours.
• Contact us within 48 hours of delivery via email with your order number and photos.
We will arrange a replacement, repair, or refund as appropriate under our Returns Policy.
6.3 Missing Items
If part of your order is missing upon delivery, please contact us within 48 hours. Large orders may be delivered in multiple shipments — check your dispatch email for details before contacting support.
7. Contact Us
For any shipping-related queries, please get in touch with our customer support team:
• Email: info@southernofficefurniture.co.uk
• Phone: 01444 230180 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
We aim to respond to all enquiries within 1 business day.
8. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.
Last updated: May 2026 | This policy applies to all domestic orders placed through our online store.