We can be contacted by:

1) FREEPHONE 0800 731 4592

2) Email info@southernofficefurniture.co.uk

Please contact us by methods given above and we take payment with
order by cheque or debit/credit card and by BACS transfer. We are happy
to provide accounts to recognised organisations and institutions.
Written orders can be emailed or posted to us.

We accept payment from recognised organizations by cheque or by debit/credit cards from all other parties. Please make cheques payable to “Southern Office Furniture Ltd”. We normally process your order upon receipt of the cheque. We request all credit/debit card details are submitted to us by telephone and not online via the website. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of order. A receipt for your transaction will be sent to you in the post with your invoice at the address you have given us on the order.

No, the listed prices on our website exclude VAT at 20%. VAT will be added to your enquiry before you submit your online enquiry.

The delivery time is given in the description of each product. However
whilst we endeavor to give an accurate delivery time, we do not accept responsibility for delays caused by the manufacturers, or events beyond
our control.

Most prices include free delivery and some also include installation.
Please see website furniture item box for exact delivery and installation details.

A: All of our products are covered by the manufacturers guarantee. This varies from product to product and we would be pleased to give this time period upon request and qualify the exact terms of each product guarantee.

If there is a problem with the goods, you must notify us in writing by letter or email within 7 working days. If the products are faulty or have been damaged in the course of delivery, these will be repaired or replaced at no extra cost to the customer. In some circumstances replacement parts will be sent to the customer, where the goods are self assembly.

Please contact us within seven days to discuss the problem with your order. Due to the nature of the products involved we cannot take back any unwanted or incorrectly ordered products unless specifically agreed.

However in some circumstances where the product is from stock and is still boxed it may be able to be returned to the manufacturer for a restocking fee. The goods must be returned in the original packaging in an undamaged and unused condition, which is the customers responsibility. In the case of specifically made bespoke products or
manufactured to order products we are unable to take these back or offer a refund.

We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that you are unhappy with the products or the experience of purchasing we expect to be contacted immediately and we will endeavor to resolve the problem as speedily as possible.

All customer information is kept strictly confidential and will never be passed on to a third party.

In the unlikely event that you have any problems with the products from
us we will contact the manufacturer to resolve the issue under the terms
of the manufacturer`s warranty as speedily as possible. We only offer
furniture that is considered to be of good quality and from manufacturers who have longstanding and excellent reputations in the office furniture marketplace.